The short version
- 01Confirm whether the message shows 91 or 92.
- 02Stop repeated login or payment submissions while troubleshooting.
- 03Check the internet connection and restart the modem and router after an outage.
- 04Restart the device and relaunch the app or refresh the website.
- 05Wait a few minutes before one login retry; verify payment details if payment updates failed.
- 06Contact Disney+ if throttling continues and retain the retry result.
Raw message
Disney+ error 91/92
Likely causes
- Repeated failed login or payment-update attempts trigger suspicious-traffic detection.
- A slow or unstable connection contributes to the failure.
Both codes concern traffic from an IP address
Disney+ groups 91 and 92 in one throttling article. It names repeated failed logins, failed payment-method updates and unstable connectivity as possible causes. The code does not by itself establish account theft.
Pause before another login attempt
Disney+ directs you to restart the device, reopen the app or refresh the site and wait a few minutes before logging in again. Our recommendation is to stop rapid repeat attempts and record one controlled retry.
Follow the failed request's context
If payment updates were failing, verify the payment details and consult the institution supporting that method. Check connectivity, particularly after a provider outage. Persistent throttling needs Disney+ support rather than an invented fixed cooldown.
Sources and review notes
Checked on . Official Disney+ guidance read October 6, 2026. Pausing rapid attempts and recording a retry are editorial guidance. Disney+ does not publish a guaranteed cooldown here. Glitchary is independent of Disney+.