Streaming guides
Streaming sticks, boxes and services — casting, remotes, black screens, network faults and the error codes Netflix and Roku show instead.
49 guides
Roku HDCP error
A Roku HDCP message calls for an HDMI-path test. Compare direct-to-TV playback and lower display modes before checking each device's 4K content-protection support.
Chromecast not showing up
Fix a Chromecast that won’t appear: the TV screen splits a power fault from a network one. Covers the TV USB port Google warns against, split Wi-Fi bands, AP isolation at the router, and iOS local network permission.
Fire Stick remote not working
Fix a Fire TV remote: Amazon gives each LED colour a meaning, so the light points at batteries, a reset or a re-pair before you try anything. Covers why the phone-camera infrared test is useless on a Bluetooth remote.
Apple TV black screen
Fix an Apple TV showing a black screen: Menu and Volume Down for five seconds cycles the resolution every 20 seconds, which fixes the most common cause. Covers Match Content flicker, receivers in the chain, and HDMI cable ratings.
Apple TV remote not working
Fix an Apple TV remote that will not respond: compare iPhone control, check charging and pairing, restart, and separate volume problems from navigation.
Chromecast no sound
Fix a Chromecast with picture and no sound: bypassing a soundbar or receiver is the decisive test, since audio and video are negotiated separately. Covers the two independent volumes and the TV’s own audio output setting.
Apple TV no sound
Restore Apple TV audio by checking speaker output, the HDMI path and format compatibility, including silence between programmes.
Apple TV Wi-Fi trouble
Fix missing Wi-Fi options, password failures and hotel sign-ins on Apple TV, and separate network trouble from a streaming-service failure.
Netflix NW-2-5
NW-2-5 means your device took too long to connect to Netflix, which Netflix attributes to the internet connection on the device or the home network rather than to your account or the app.
Netflix UI-800-3
UI-800-3 means information stored on the device needs to be refreshed, or a network issue stopped Netflix opening. Signing out and back in is the step that distinguishes it from a plain connection error.
Netflix M7111-1331
M7111-1331 appears only in a web browser. Netflix gives two possible causes: a browser setting stopped playback, or the current plan does not allow watching on a web browser at all.
Roku error 003
Roku documents 003 as an update that cannot be downloaded, one of five numbered update failures from 001 to 005. The number tells you which stage failed, and all five share one troubleshooting sequence.
Roku error 011
Roku documents 011 as a software update that failed because the device cannot connect to the Roku Software Update Server. It appears during initial setup, when the device tries to fetch its first software.
Netflix UI-113
UI-113 covers two very different situations: data on the device needs clearing, or the device is no longer supported. The app version check is what tells them apart, and only one of them has a fix.
Netflix M7353-5101
Netflix identifies M7353-5101 as browser-extension interference. Compare playback with extensions off, then restore them individually to find the cause.
Netflix M7701-1003
M7701-1003 points to browser settings or an update needed for Netflix playback. In Chrome, check protected-content permission before updating Widevine.
Disney+ error 83
Disney+ links error 83 to an unsupported device or access method, or an unstable connection. Check compatibility before treating it as a failed account.
Disney+ error 39
Disney+'s current error 39 guidance concerns content authorization: the plan, profile rating or playback configuration may not allow the selected video.
Disney+ error 73
Error 73 can appear where Disney+ is unavailable or when a VPN or IP anonymizer obscures the connection. Check location availability and the normal connection.
Disney+ error 91/92
Disney+ temporarily limits traffic from an IP address after suspicious requests. Repeated failed logins or payment updates and poor connectivity are documented possibilities.
Disney+ error 93
Disney+ temporarily blocks access after suspicious activity. Simultaneous logins from different locations and VPN use are documented possibilities; review devices if access permits.
Disney+ error 42
Disney+ error 42 probably reflects a network connection problem. A strong Wi-Fi link to the router can coexist with an unstable internet connection beyond it.
Disney+ error 43
Disney+ says error 43 usually affects a video that was previously available and is now unavailable. Network issues or VPN use may also contribute.
Disney+ error 14
Error 14 means the entered password is incorrect. A password change in another Disney service using the same email may also change the Disney+ login.
Disney+ error 41
Disney+ links error 41 to high traffic for a particular video, an ended live event or a title that is no longer available. Refresh and search the title again.
Disney+ error 75
Error 75 means the account is streaming on more devices than the current plan permits. Finish another stream and review active devices before retrying here.
Disney+ error 1026
Disney+'s smart-TV error 1026 can reflect an app or connection problem. Restart the TV and check the network before using the TV's app-reinstallation route.
Disney+ not working
Compare another app on the same device, then restart Disney+ and the device. If a code appears, use its dedicated reference before changing account or playback settings.
Netflix tvq-st-103
Netflix identifies tvq-st-103 as a connection problem. Its repair branches differ by device; a smart-TV same-network sign-in test is different from Fire TV's Reload Netflix option.
Roku error 14.40
Roku's current connection table places 14.40 in the incorrect-password group. Select the correct network and verify its case-sensitive password before investigating internet access.
Fire TV Stick Wi-Fi trouble
Fire TV's Network Status tool separates the connection to the router from internet access beyond it. Initial setup and an already configured Stick also have different restart and reconnection instructions.
Netflix D7361-1253
Netflix links D7361-1253 to stored device information. Its Windows repair starts with a full shutdown, followed by updates and a supported browser alternative.
Netflix S7361-1253
Netflix's S7361-1253 article directs Mac users to macOS 14 or later. Already on that version? Its next step is contacting Netflix.
Netflix NSES-500
NSES-500 usually means a temporary server issue stopped the Netflix website loading. Netflix asks you to refresh, then wait 10–15 minutes if it returns.
Netflix AVF:11800
AVF:11800 needs its full OS suffix: Netflix gives OS:42800 a download replacement step, while OS:16041 points to an iPhone or iPad system update.
Netflix NSEZ-403
Netflix checks NSEZ-403 by signing in on a second device using the same network. The result decides whether to try later or ask Netflix for help.
Netflix tvq-pb-101 (E100)
Netflix groups tvq-pb-101 (E100) with (2.10.0). Start with the device-specific restart; persistent Android-device errors lead to its compatibility check.
Netflix payment error E101
Netflix identifies E101 as a payment it could not process. Check the account's payment information and the bank's decline reason, then refresh the device after the payment details are corrected.
Netflix black screen
Compare another title, listen for sound and check whether Netflix fails only through a TV connection. Follow the branch for the device and playback path.
Netflix no sound
If Netflix video plays silently, compare another title and a stereo track, then check player volume and the speaker path to locate the missing audio.
Netflix subtitle language missing
A downloaded Netflix title shows only the two most relevant languages, even on Wi-Fi. Compare streaming after removing that download, then check profile preferences, title availability and device support.
Netflix not loading
A stuck Netflix app, an app that returns to the home screen and a frozen device are different states. Identify which one you have before signing out, resetting app data or following a device-specific restart.
Spotify not playing
First distinguish playback that will not start from a track that appears to play silently. Spotify's sound checks compare other audio and the selected Connect or Bluetooth destination; stalled playback uses the app-repair route.
YouTube not working on TV
Compare another video, another TV app and the device's sound output before resetting YouTube. Google provides TV-specific power cycling and app updates; repeated interruptions need a connection and quality comparison.
Roku error 009
Roku's current error table puts 009 in the cannot-connect-to-internet group. Run Check connection to see whether Roku reaches the local network and the internet, then compare another device on that network.
Roku error 016
Roku's current table places 016 with weak Wi-Fi signal errors. Compare signal strength and a closer position before investigating internet access or an unrelated display connection.
Chromecast keeps disconnecting
Fix a Chromecast that drops out repeatedly: Google states unplugging it from HDMI does not reboot it, and the usual causes are distance from the router and interference from the TV it is pressed against.
Spotify offline but internet works
If everything you have not downloaded has gone grey, Spotify is in offline mode and the internet is irrelevant. If the library looks normal and nothing plays, something is blocking Spotify specifically.
Netflix keeps buffering
If Netflix buffers on the TV but plays fine on a phone over the same Wi-Fi, the connection is delivering enough and that device is the problem. If everything buffers, the connection is. The two have almost no fixes in common.