The short version
- 01Record the complete displayed code and selected Wi-Fi network.
- 02Confirm that you selected your intended wireless network.
- 03Check the current Wi-Fi password with the person who manages the router.
- 04Re-enter the password with the correct capitalization.
- 05Reconnect using Roku's shared Wi-Fi procedure.
- 06Use Check connection after joining to separate local-link and internet failures.
Raw message
Error 14.40 / 014.40
Likely causes
- The Wi-Fi password entered for the selected network is incorrect.
Follow the password row for 14.40
Roku's current table groups 14.40 with an incorrect Wi-Fi password. Its remedy is to verify the selected network and password. Our recommendation is to keep the full displayed notation with the case; related codes can concern signal or internet access.
Use the intended network's current password
Choose the correct wireless network and re-enter its current password with matching capitalization. Our recommendation is to confirm it with the router's owner if uncertain. Repeated guesses do not distinguish a changed password from selecting a neighboring network.
Test internet access after the local link succeeds
Roku's Check connection tests the local network separately from internet access. Once joining succeeds, retain both results. Follow the related 009 reference if internet access fails, or 016 if the signal diagnosis becomes relevant.
Sources and review notes
Checked on . Official documentation read October 6, 2026. Recording notation and verifying the router owner's password are editorial guidance. The official table displays 14.40. Glitchary is independent of Roku.