The short version
- 01Release the headset's physical mute and check its connection or Bluetooth pairing.
- 02Select the headset under Windows Settings > System > Sound > Input.
- 03Run the microphone test, stop it and play the recorded sample.
- 04Adjust input volume if the recorded sample is quiet.
- 05Review Privacy & security > Microphone access for the app you intend to use.
- 06Use the input troubleshooter and driver guidance if Windows cannot detect or record the headset.
Likely causes
- The headset is muted, disconnected or not selected as the recording input.
- Microphone access is blocked for the app or desktop apps.
- An audio driver prevents Windows from detecting the microphone.
Listen to a Windows recording first
Check headset mute and the connection. In Settings > System > Sound > Input, select the headset and open its properties. Start the microphone test, speak, stop it and play the sample. Our recommendation is to compare that recording with the failing app before changing drivers.
If Windows records, check the app's access
Under Privacy & security > Microphone, review Microphone access and the app access controls. Non-Store desktop apps use the separate desktop-app toggle, rather than individual entries in the Store-app list. Our next check is whether the calling app selected the same headset.
If Windows cannot record or detect the microphone
Microsoft's input troubleshooter is available through Sound settings. Its missing-device branch proceeds to audio-driver repair. Use the linked procedure for the affected device; retain the input-test result when contacting its manufacturer. Quiet recordings instead call for positioning and input-volume checks.
Sources and review notes
Checked on . Based on Microsoft's headset and microphone troubleshooting. Comparing the Windows recording with the app is editorial guidance. Menu steps cover Windows 11 and do not replace device-specific connector instructions. Glitchary is independent of Microsoft.