The short version
- 01Check whether another browser or connected app can reach the internet.
- 02Inspect the device's network status and the intended Wi-Fi or Ethernet connection.
- 03On Windows, turn Wi-Fi on and turn airplane mode off when wireless access is intended.
- 04Reconnect to the intended network and retry the original page.
- 05Run Windows 11's Get Help Network and Internet troubleshooter if the device remains offline.
- 06Use Google's shared Chrome connection procedure if the same network works in other apps.
Raw message
ERR_INTERNET_DISCONNECTED
Likely causes
- The device has no available internet connection.
- Wi-Fi is off, a cable is disconnected or airplane mode prevents the wireless connection.
- If other apps work, a Chrome-specific or network-control problem needs a separate comparison.
Check the device's connection before the website
Google defines ERR_INTERNET_DISCONNECTED as a device that is not connected to the internet. Our first comparison opens another browser or connected app. If those also fail, investigate the device connection; if they work, retain that result for the Chrome-specific branch.
Windows: check Wi-Fi, airplane mode and Get Help
Microsoft's Wi-Fi procedure checks that Wi-Fi is on, airplane mode is off and the intended network is connected. Windows 11 provides a Network and Internet troubleshooter in Get Help. A Connected indicator with a continuing failure can instead point to an app, website or firewall problem.
Use Chrome's repair route when other apps connect
Use Google's shared connection guide if the failure follows Chrome while other apps work. It provides browser restart/update and session or extension comparisons. Our recommendation is to keep the successful comparison with the failing URL so an administrator can investigate a browser or network-control issue.
Sources and review notes
Checked on . Google supplies the error meaning and Chrome repair route; Microsoft's device checks here apply to Windows. The comparison between apps is editorial guidance, and other operating systems should use their own network settings. Glitchary is independent of Google and Microsoft.